At Bahiya Elashkar we strive to provide our customers with exceptional products and services. We understand that sometimes returns and exchanges may be necessary, and we aim to make this process as smooth and convenient as possible. Please read our refund and returns policy carefully.


Eligibility for Returns and Exchanges:

  • Our products can be returned or exchanged within 14 days from the date of delivery.
  • To be eligible for a return or exchange, the item must be in unused condition, with all tags and labels attached, and in its original packaging.
  • Personalized or customized items cannot be returned or exchanged, unless there is a manufacturing defect or an error on our part.

        Return Process:

        • If you wish to return or exchange an item, please contact our customer support team with your order details and reason for return. You can reach us at 
        • Our customer support team will guide you through the return process, provide you with a Return Merchandise Authorization (RMA) number, and provide the return address.
        • You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.


            Refund Options:

            • We offer refunds in the form of store credit or exchange. Cash refunds are not provided.
            • Once your return is received and inspected, we will issue you store credit equal to the amount paid for the returned item, excluding any shipping charges.
            • The store credit will be provided in the form of a unique discount code that can be used on our website during your next purchase.

              Exchange Process:

              • If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support.
              • We will guide you through the exchange process, check the availability of the desired item, and provide further instructions for returning the original item.

                Damaged or Defective Items:

                • In the rare event that you receive a damaged or defective item, please contact our customer support team as soon as possible, providing detailed information and photos of the issue.
                • We will assess the situation and, if applicable, provide you with a prepaid shipping label to return the item for a replacement or refund.


                  Please note:

                  • All returned items are subject to inspection before a refund or exchange is approved.
                  • Store credit issued for returns does not expire and can be used for future purchases.
                  • Any discounts, coupons, or promotions applied to the original order will be deducted from the store credit.
                  • We reserve the right to modify or update this refund and return policy without prior notice.


                    If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team. We appreciate your understanding and thank you for shopping with Bahiya Elashkar.